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How We Keep Your Privacy Safe

When you open an account with resul taiwan and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and separate from our game…

Account security comes firstPayment data encrypted end-to-endYour withdrawal history is yours alone
resul taiwan How We Keep Your Privacy Safe
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to correct details on file, our support team is here to help. You can reach us through live chat, email or the in-app messaging system during support hours. We aim to respond to privacy requests within five working days.

Team online

Live Chat Support

Chat with our team inside your account or on this site. Available during peak lobby hours for fast answers about data access, account settings and data deletion requests.

Email Support

Send your privacy inquiry to our support inbox for a formal response. Email ensures we have a record of your request and any actions we take on your account.

In-App Messaging

Use the support portal inside your resul taiwan account to file requests. Your message links directly to your player profile so we verify your identity quickly.

HOW WE PROTECT YOU

Security, Cookies and Data Retention

Your account is protected by password encryption and two-factor authentication options.

Password & Authentication

Passwords are hashed using industry-standard encryption. Optional two-factor authentication via email or SMS adds a second layer.

Cookie Usage

We place cookies to store your session, game preferences and language. No tracking cookies are sold to advertisers.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or linked bank account, we verify your identity and ownership…

Data Retention

We keep withdrawal and deposit records for seven years for compliance.

Third-Party Access

We share data only with payment processors, fraud-prevention services and tax authorities where required by law.

Your Data Rights

You can request a copy of your data, correct inaccurate information, or request deletion where local law permits.

Frequently Asked Questions

These are the privacy questions we hear most from players in Jakarta, Yogyakarta and across Indonesia. If your question isn't here, use the support channels above to reach our team.

Your full payment details are never stored on our platform. When you deposit, your information goes directly to the payment gateway; we store only a transaction ID and the last four digits for withdrawal matching. QRIS payments are processed the same way—no full account numbers are kept.

Yes. Contact our support team via live chat or email and ask for a data subject access request. We'll compile your account info, transaction history, login logs and any stored communication within five working days and send it to your registered email address.

Withdrawal and deposit records are kept for seven years to meet tax and audit requirements. Your account profile (name, email, address, phone) stays on file as long as your account is active or for three years after you close it.

We use cookies to keep you logged in, remember your game preferences and language. These are not sold to advertisers. You can disable cookies in your browser settings; you'll simply need to log in again on each visit. Game and lobby features work the same with cookies off.

You can request account closure and data deletion through our support team. We'll close your account immediately, but we keep transaction records for seven years as required by law. Other personal data (name, email, address) is deleted where local law permits.

Your data is never sold to marketers or advertisers. We share information only with payment processors, fraud-prevention services and tax authorities when legally required. You control all marketing emails—unsubscribe at any time from your notification settings.

When you request a withdrawal to your DANA, OVO, GoPay account or linked bank, we compare your account name to the payment method owner. For large payouts, we may ask for a government ID or bank statement to confirm you own both the resul taiwan account and the destination wallet.